Your privacy matters
Kashmir Shawls LLC (“we”, “us”, “our”) operates this website to share our collections and help customers connect with our store in Bur Dubai. We collect only the information needed to respond to your requests and improve the website experience.
Information we collect
- Contact details: name, phone/WhatsApp, email — only when you submit a form or contact us.
- Message content: details you share (product codes, preferences, delivery area, gifting needs).
- Basic usage data: pages visited, device/browser type, approximate location (city-level) — typically through analytics (if enabled).
- Cookies: small files used to remember preferences and measure performance (see “Cookies” below).
How we use your information
- To respond to enquiries, share availability, pricing support, product videos, and store directions.
- To provide customer support via call, WhatsApp, or email as requested by you.
- To improve the website, content, and performance.
- To maintain security and prevent misuse.
Cookies
We may use cookies to (a) keep the website working properly, (b) remember your preferences, and (c) understand how visitors use the website. You can accept or deny non-essential cookies through the cookie banner. If you deny, only essential cookies (required for core site functionality) will be used.
Sharing of information
We do not sell your personal data. We may share limited information only when needed to operate the website, respond to your request, or comply with legal obligations. Examples include:
- Website hosting / technical service providers
- Analytics tools (only if you accept non-essential cookies)
- Legal or regulatory authorities, if required by law
WhatsApp and external links
When you contact us on WhatsApp, the communication is handled by WhatsApp and subject to their privacy policy. Our website may also contain links to external services (e.g., Google Maps). We are not responsible for the privacy practices of third-party websites.
Data retention
We keep your enquiry details only as long as needed to respond and support your request, or for legitimate business purposes (such as service history), unless a longer retention period is required by law.
Your choices
- You may request access, correction, or deletion of the information you shared with us.
- You can choose “Deny” on the cookie banner to continue with essential cookies only.
- You can also control cookies through your browser settings.
Security
We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. However, no website can guarantee absolute security.
Contact us
If you have questions about this Privacy Policy, contact us:
- Email: info@kashmirshawlsdubai.com
- Phone: +971 50 473 3298 | +971 50 628 0961
- Address: Shop No.2 – Al Fardhan Building, Ali Ibni Talib Road, Bur Dubai, Opposite Iranian Mosque, Dubai, UAE
By using this website, you acknowledge that you have read and understood this Privacy Policy.